At Zeniva Naturals, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before placing an order.

1. Returns Eligibility

Due to the nature of health and wellness products, we only accept returns under the following conditions:

• Product received is damaged during transit.
• Wrong product delivered.
• Product received in a tampered or defective condition.
• Missing items in the package.

To be eligible for a return, you must notify us within 48 hours of delivery and provide clear photos/videos as proof.

2. Non-Returnable Items

For safety, hygiene, and quality reasons, the following products are not eligible for return:

• Opened products
• Used products
• Products with broken seals
• Products purchased during special promotional offers
• Orders returned without a valid reason

3. Refund Process

Once your complaint is verified and approved:

• Refunds will be processed within 5–7 business days.
• Refund amount will be credited to the original payment method used during purchase.
• In case of Cash on Delivery (COD) orders, customers may be asked to provide bank account details for refund processing.

4. Replacement Policy

If the product is damaged, defective, or incorrect, we may offer a free replacement of the product, or a full refund, depending on the situation.

5. Cancellation Policy

Prepaid Orders: Orders can be cancelled before dispatch for a full refund.
Shipped Orders: Once an order has been dispatched, cancellation requests cannot be accepted.

6. Refund Exclusions

Refunds will not be issued for incorrect shipping address provided by the customer, delivery refusal by the customer, delay caused by courier partners beyond our control, change of mind after receiving the product, or individual results or expectations regarding wellness benefits, as results may vary from person to person.

7. Contact Us

For refund, return, or replacement requests, please contact:
Zeniva Naturals
Website: www.zenivanaturals.com
Email: info@zenivanaturals.com
Phone: +91 7903900319