Welcome to Zeniva Naturals. Your privacy is important to us. This Privacy Policy explains how Zeniva Naturals collects, uses, stores, and protects your personal information when you visit our website or purchase our products.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• Payment Information (processed through secure payment gateways)

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Tracking Information

Order Information

• Products Purchased
• Order History
• Transaction Details
• Customer Support Requests

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve website performance and user experience
• Prevent fraudulent transactions
• Comply with legal obligations
• Send promotional offers, discounts, and marketing communications (only where permitted)

3. Payment Security

Zeniva Naturals does not store your complete debit card, credit card, UPI PIN, or banking credentials. Payments are processed through secure third-party payment service providers that use industry-standard security protocols.

4. Cookies

Our website may use cookies and similar technologies to remember customer preferences, improve website functionality, analyze website traffic, and enhance user experience. You may disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing

We do not sell, rent, or trade customer personal information. We may share information only with courier and logistics partners for delivery, payment gateway providers for transaction processing, technology and website service providers, and government authorities when legally required. All third-party partners are expected to maintain appropriate security and confidentiality standards.

6. Marketing Communications

By providing your contact details, you may receive order updates, product announcements, promotional offers, and educational wellness content. You may unsubscribe from marketing communications at any time through the unsubscribe option or by contacting us.

7. Data Protection

We implement reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to protect your information, no internet transmission or storage system can be guaranteed as 100% secure.

8. Third-Party Services

Our website may contain links to third-party websites or services. Zeniva Naturals is not responsible for the privacy practices, content, or policies of such third-party websites. Users are encouraged to review their respective privacy policies.

9. Children's Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If such information is identified, it will be removed as reasonably practicable.

10. Your Rights

You may request access to your personal information, correction of inaccurate information, deletion of information where legally permissible, and withdrawal of marketing communication consent. Requests may be submitted through our customer support channels.

11. Retention of Information

We retain customer information only for as long as necessary to fulfill orders, provide customer support, maintain business records, and comply with legal and regulatory obligations.

12. Policy Updates

Zeniva Naturals reserves the right to update this Privacy Policy at any time. Changes will become effective immediately upon posting on this page. Customers are encouraged to review this policy periodically.

13. Contact Us

For privacy-related questions, requests, or concerns, please contact:
Zeniva Naturals
Website: www.zenivanaturals.com
Email: info@zenivanaturals.com
Phone: +91 7903900319